FAQ
1. WHO WE ARE?
VLAND has around 500 staff in its office located in Zhejiang, China since 2019. Our products are sold worldwide, including North America, Asia, Europe, and Oceania (Australia).
2. HOW CAN WE GUARANTEE THE QUALITY?
Always maintain official factory delivery, conduct pre-production sample, and perform final inspection prior to shipment.
3. WHAT CAN YOU BUY FROM VLAND?
LED Headlights and Tail Lights Updated for Better Visibility and Enhanced Safety
4. WHY SHOULD YOU BUY FROM VLAND?
We have our own factory, and we pride ourselves on being a leading company in the industry. With an excellent R&D team and a stable production line, we have established a clear division of labor that sets us apart.
5. Is VLAND in Australia
Yes VLAND is currently located in Australia and our distribution warehouse is located in Victoria. Visit www.vlandaustralia to order VLAND Headlights and Tail lights
6. What VLAND website is legit?
we have different sales teams. So, there exist a lot of sites that might confuse you. But don’t worry, they all deliver from our VLAND warehouse in Dandenong South.
7. Are your headlights and tail lights compatible with my vehicle?
Yes. Our headlights and tail lights are designed to fit specific makes, models, and years. Always check your vehicle details before ordering
8. How do I check if a headlight or tail light will fit my car?
You can search by vehicle make, model, and year, or contact our support team for fitment confirmation.
9. WHAT CAN YOU BUY FROM VLAND?Do you sell genuine, OEM, or aftermarket lights?
We offer high-quality aftermarket and OEM-equivalent headlights and tail lights that meet Australian standards.
10. Are your lights ADR compliant for Australian roads?
Yes, all our headlights and tail lights are ADR compliant and legal for use on Australian roads unless stated otherwise.
11. Do the headlights and tail lights come as a pair or single units?
We only sell as pair and don't sell single unit headlights or Tail lights. This is clearly stated on each product listing. Single unit will be send as Replacement parts that fall under our warrantee policy.
12. Are bulbs included with the lights?
Bulbs may or may not be included, depending on the product. Please check the product description for details.
13. Are your headlights and tail lights brand new?
Yes, all products sold by VLAND Australia are brand new and unused.
14. Do your products come with a warranty?
Yes, all headlights and tail lights come with 1 year manufacturer’s warranty for peace of mind.
15. What should I do if my item arrives damaged or faulty?
For faulty Items, Contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
16. How durable are your headlights and tail lights?
Our lights are made from high-quality materials designed to withstand Australian weather conditions. It's IP67 rated waterproof and dust proof to give you a peace of mind when using our product in all weather conditions.
17. Can I track my order after purchase?
Yes, tracking details are provided via email once your order has been dispatched.
You can track your orders by going to vlandaustralia.com.au/tracking
18. How long does delivery usually take?
Delivery typically takes 5 – 10 business days, depending on your location.
19. Are the headlights and tail lights easy to install?
Many of our lights are direct replacements and easy to install. However, professional installation is recommended for best results.
Front headlights may be abit difficult to install requiring front bumper to be removed for most vehicles, However, professional installation is recommended for best results.
20. Do you provide installation instructions?
Many of our lights are direct replacements and easy to install. However, professional installation is recommended for best results. Front headlights may be abit difficult to install requiring front bumper to be removed for most vehicles, However, professional installation is recommended for best results.
21. Do you provide installation instructions?
VLAND products include instructions manual in the box. If not, our support team can assist.
22. Can your team help me choose the right part?
Yes, our customer support team is happy to help you select the correct headlights or tail lights.
Please feel free to contact us.
23. What is your return or exchange policy?
We accept returns and exchanges in line with our return policy, provided items are unused and in original packaging.
Order placed with the Wrong product that's been shipped can be return to our warehouse once arrived and we'll ship out the correct item
please not the shipped cost will be at your expense.